Frequently Asked Questions

Answers to common questions about Scuffed Labs, our resources, support, licensing, and custom development.

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General

• What does Scuffed Labs do?
  • We create high-quality FiveM resources tailored for servers of all kinds & sizes. We offer free open-source & paid resources, custom development, and ongoing support for our products.
• Which frameworks are supported?
  • Each resource lists its supported frameworks on its product page. We aim to support standalone, Qbox, QBCore, and ESX whenever practical.
• Are your resources open-source?
  • It depends on the product. The product page will clearly state whether the resource is open source, escrow protected, or partially escrowed. Some paid resources may offer both source code and escrowed versions listed on the product page.
• Can I use your resources for my own server?
  • Yes, you are able to use our resources on your own servers according to the product's license. Redistribution or resale is not permitted unless explicitly allowed.
• Do you accept feature requests?
  • Of course! Feature requests can be submitted through GitHub or Discord. While we can't guarantee every request will be implemented, we actively consider community feedback and try our best to implement requested features.
• Do you offer custom development?
  • Yes, we offer custom development services for those who need tailored solutions. If you have a specific project in mind, please join our Discord server.

Purchases

• Do you offer refunds?
  • Generally we do not offer refunds, however under exceptional circumstances we may offer refunds for products that are not as expected.
• How do I purchase a product?
  • You can purchase a product by visiting the product page and clicking the "Add to Cart" button. Once you have added the product to your cart, you can proceed to checkout and complete the purchase. All purchases are handled through Tebex.
• Can I transfer my resource to another CFX account?
  • Yes, as long as its within the 28-day period, you can do so through the CFX Portal.
• How do I download the product?
  • Resources aquired through our website are automatically added to your CFX Portal account and can be downloaded from there. All free resources are also available on our GitHub and can be downloaded there.
• I bought a product but can't download it?
  • If you have purchased a product but are unable to download it, please check your email for a confirmation of your purchase and that you are logged into the correct CFX Portal account. If you are still unable to download the product, please contact our support team - in most cases we will forward you to contact Tebex as they handle product fulfillment.
• Will I recieve updates?
  • Yes. All products include free updates that are automatically available through the CFX Portal or GitHub as they are posted.
• What payment methods are accepted?
  • We utilize Tebex as our payment processor, and accept all major credit/debit cards, bank transfers and digital wallet payment methods. Including Crypto, PayPal, Apple Pay, CashApp, and Google Pay.

Support

• How do I receive Support?
  • Support is available through our Discord server or via email. Discord is the preferred method for support, as it allows for real-time communication and quicker responses.
• What information do I need to provide when contacting support?
  • When contacting support, please provide as much detail as possible about the issue you are experiencing. This will help us to understand the problem and provide a more effective solution. Including information such as screenshots/videos, error messages, client & server logs, resource version, artifact and game build versions, reproduction steps, and any other relevant information.
• What are your support hours?
  • Support is provided as availability allows, we strive to provide you with support as quickly as possible. Response times may vary depending on the complexity of the issue and the availability of our team.
• Do you offer installation support?
  • Basic installation assistance is included for all resources, we will never login or access your server for you.
• Will you help with third-party resources?
  • We only provide support for resources developed by Scuffed Labs unless otherwise agreed.
• Will you help with integrating with third-party resources?
  • We will provide basic support for integrating with third-party resources, but we are not responsible for any issues that may arise from doing so.

Updates

• How often are resources updated?
  • Updates are released whenever bugs are fixed, compatibility changes are needed, or new features are added. We do not have a set schedule for updates, but we will release them as soon as they are ready.
• Will updates break my configuration?
  • We try to maintain backwards compatibility whenever possible. If a breaking change is required, it will be documented in the changelog.
• Where can I see what's changed?
  • Every release includes a changelog posted to Discord and Github/CFX Portal detailing fixes, improvements, and new features.

Commissions

• Do you offer commissions?
  • Yes. We accept commissions depending on our current workload.
• How do I request a commission?
  • You can request a commission by opening a commission ticket on our Discord server.
• How much does a commission cost?
  • Pricing depends on the scope and complexity of the project. After discussing your requirements, we'll provide a quote.
• How long will my project take?
  • Completion time depends on project complexity and our current queue.
• Do you require payment upfront?
  • Typically we require a deposit of at least 50% of the agreed upon amount before work begins, with the remaining balance due upon completion or according to agreed milestones before the project is sent.
• Will my commission become a public resource?
  • Only if agreed upon beforehand. Exclusive commissions remain private.
• Can I purchase exclusivity?
  • Yes. Exclusive development is available for many projects. Contact us for pricing.

Compatibility

• Which gamebuilds are supported?
  • Each resource lists its supported GTA V game builds and recommended server artifacts.
• Do your resources support OneSync?
  • Yes. All of our resources require OneSync.
• Can I use your resources together?
  • Yes. All of our resources are built to work with each other where possible. If any resources aren't compatible, it will be listed on the resource's page or readme.
• What dependencies do I need to install?
  • Each resource lists its required dependencies on its page or readme.
• I found a bug, how do I report it?
  • You can submit a bug report via a GitHub issue or by joining our Discord and running the command /bug. Please be sure to include as much detail as possible as if we cannot reproduce the bug, we cannot fix it.